Shipping policy

Shipping Policy for ICON By Lelo

 

  •  Processing

1.1. All orders are processed within 1-3 days from the confirmation of the purchase, subject to inventory availability and payment verification.

1.2. You will receive a confirmation email once your order has been processed and shipped.

  • Shipping Rates and Timelines

2.1. Shipping costs will be calculated during the checkout process and are based on the delivery location and selected shipping method.

2.2. We offer standard and express shipping options. Delivery timelines vary based on the location and chosen shipping method:

  • Standard Shipping: 3-5 days
  • Express Shipping: 1-2 days


  • Tracking Shipments

3.1. A tracking number will be provided once your order has been shipped. You can track the status of your shipment through our website or the link provided in the confirmation email.

  • Shipping Address

4.1. It is the customer's responsibility to provide an accurate and complete shipping address. We are not responsible for incorrect or incomplete deliveries due to inaccurate shipping information.

  • International Shipments

5.1. We also offer international shipping. Timelines and costs will vary depending on the destination country. Customers are responsible for any customs taxes or tariffs associated with international shipments.

  • Shipping Delays

6.1. We are not responsible for delays caused by events beyond our control, such as extreme weather conditions, customs issues, or courier service disruptions.

  • Changes to the Shipping Policy

7.1. We reserve the right to modify this policy at any time. Changes will be effective upon being posted on the site.

  • Contact

8.1. For shipping-related inquiries, please contact us at support@iconbylelo.com or through our contact form.

Please note: Orders CANNOT be changed, modified, or canceled after checkout. Please make sure you choose the correct item and correct size.

It is your responsibility to make sure that you enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.

All our shipments include Tracking with Delivery Confirmation

Thank you for choosing ICON By Lelo. We hope you enjoy your purchase.